Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at welcome@enovacare.co. Please note that returns will need to be sent to the following address: EnovaCare, 3500 8th St. SW Altoona, IA 50009, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at welcome@enovacare.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at welcome@enovacare.co.

What products does ENOVACARE offer?

We offer a range of high-quality electrical massage products, including neck massagers, knee massagers, leg massagers, and eye massagers. We also provide cleaning products designed to enhance your well-being and home environment.

To place an order, simply browse our online store at ENOVACARE, select the products you wish to purchase, and proceed to checkout. Follow the prompts to complete your purchase.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.

Shipping times vary based on your location. Typically, orders are processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Yes, we offer international shipping. Shipping fees and delivery times will vary depending on the destination. Please check our shipping policy for more details.

We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. The product must be in its original condition and packaging.

You can contact our customer service team via email at support@enovacare.co or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.

Yes, all our massage products are designed with safety and comfort in mind. They are tested for quality and effectiveness. Please read the user manual and follow the instructions carefully before use.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier's website.

Yes, we offer a one-year warranty on all our electrical massage products. If you encounter any issues, please contact our customer service team for assistance.

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